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Global Response
Mobile phone
(international
roaming)Global Response
Mobile phone
(international
roaming)
International service fees are not taxable.
This service allows you to make calls, send emails, and use data communications overseas using devices you use in Japan.
Provided countries/regionsProvided countries/regions
Please be sure to read the "Notes on use" at the bottom of this page.
- *Depending on the frequency range supported by your device, there are some areas where this service is not available.
- Overseas Fixed Rate
- Unlimited overseas data
Application and FeesApplicationand Fees
| application | need |
|---|
Application Notes
Depending on your contract status, you may not be able to apply. Please see below for details.
| Contract status | |
|---|---|
| New contract | Unable to join *1 |
| MNP/number transfer | Possible to join |
- *1 Subscription is available from the fifth month after the start of billing. (Subscription is not available until the end of the fourth month after the start of billing.)
How to apply
After logging in to My Menu using the button below, please confirm that you have subscribed to the "grobal roaming" service and apply for the "Overseas Secure Flat Rate" service.
You can also apply via SMS sent by SoftBank when you arrive at your destination.
- *Applications cannot be made between 11:25 PM and 12:30 AM the following day (Japan time).
- *Between 12:30 AM and 7:00 AM (Japan time), it may take approximately 30 minutes for your application to be completed.
- *Applications cannot be made during system maintenance.
- Maintenance information Here You can check it out here.
Eligibility
For LINEMO subscribers
Applicable conditionsApplicableconditions
You must have grobal roaming, be subscribed to an eligible rate plan, and apply for Overseas Anshin Flat Rate.
Fees
Voice calls
Please check the available regions and fees in the "Countries and Regions" above.
How to make and receive calls overseas
- Depending on the country you are calling, you may be charged even if the call does not connect. Also, you may be charged even if you call a phone number where the recipient is responsible for the call charges (such as a toll-free number).
- Some services may not be available.
Data communication service: Overseas flat rate (24-hour use)
Fixed amount country L
Mainland United States, Alaska, Hawaii, Puerto Rico, Virgin Islands (U.S. territory), Thailand, Taiwan, China, South Korea, Hong Kong, Maldives, Germany, France, Italy, Guam, Australia, Canada, Mexico, Brazil, etc.
| Data communication fee/ Flat rate |
24-hour plan | 3GB *1 |
980 yen |
|---|---|---|---|
| 72-hour plan | 9GB *1 |
2,940 yen | |
| 96-hour plan | 12GB *1 |
3,920 yen |
- *1 The end date for the 3GB, 9GB, and 12GB plans has not yet been determined. The end date will be announced on our website, etc.
Fixed Price Country S
Bahamas, Zimbabwe, Iran, Micronesia, Djibouti, Lebanon, Belize, etc.
| Data communication fee/ Flat rate |
1MB | 1,980 yen |
|---|---|---|
| 5MB | 9,800 yen | |
| 10MB | 19,600 yen |
When traveling by plane or ship
Only available on equipped machines.
| Data communication charges /Usage hours /Flat rate |
50MB | 1 hour | 980 yen |
|---|---|---|---|
| 100MB | 5 hours | 1,960 yen | |
| 150MB | 15 hours | 2,940 yen |
See details on "Use on board an aircraft (in-flight mobile phone)"
How to useHowto use
① After logging in to My Menu, click "View Service List" to confirm that you have subscribed to grobal roaming.
② Overseas fixed-rate Dedicated site Apply for Overseas Secure Flat Rate from here.
③Set up data roaming.
- *Data roaming settings vary depending on the model. You can also set it at your destination.
Smartphones, tablets, 4G mobile phones
④ At your destination, check the SMS sent from SoftBank, access the dedicated website from the SMS, and start using the service. Check the SMS sent from LINEMO.
- *Connection fees are free.
- * Charges will be incurred from the start of use.
- *You can start using the service when you are connected to an overseas mobile network (please turn off Wi-Fi before proceeding).
- *If you are currently using a private relay or VPN, please turn it off before starting use.
When using
PrecautionsWhen using
Precautions
- Overseas call and data charges are not covered by the domestic rate plan, free communication, various flat-rate plans (including flat-rate services such as unlimited data plans), or discount services that you subscribe to.
- Depending on the model you are using, the laws and regulations of the country/region you are traveling to may prohibit you from bringing it into the country. Please check the regulations of your destination country in advance.
- Depending on the circumstances of the overseas telecommunications carrier or each region, you may not be able to use the service or communication may be unstable even within the service area. If you are planning to travel or stay in the country, please check the regulations of each country in advance.
- Depending on your contract details and the model of your device, some services may not be available.
- Charges will apply when operating server email (updating lists, deleting emails, etc.) overseas and for some voicemail.
- Data communication may occur automatically without any operation on the device, such as automatic reception of emails, automatic communication functions of various applications, functions that automatically synchronize data on the smartphone, functions that check for the latest software and applications, etc. Depending on the model, the email setting may be initially set to automatically "receive all texts," so we recommend changing the setting to "manual reception" to receive only necessary emails according to usage.
- When making a call overseas, the caller ID displayed to the recipient may not be displayed correctly, such as a phone number that is not yours or a blocked number.
Also, when receiving a call, the caller's phone number may not be displayed correctly. - When making collect calls, toll-free calls, credit calls, or prepaid card calls overseas, you may be charged for calls to the country you are staying in addition to the call charges for the service you used.
- If you call a mobile phone from Japan to a mobile phone overseas, the caller in Japan will be charged domestic calling and communication charges.
- When making a call between mobile phones while overseas, the caller will be charged the call and communication fees to Japan.
- If you receive a call at your destination and answer it, you will be charged for the incoming call regardless of the caller.
- When making a call from a mobile phone that is roaming internationally to another mobile phone that is roaming internationally, the caller will be charged the "charge to Japan" and the recipient will be charged the "incoming call charge."
- Charges may also be incurred if you are calling or cannot connect to the other party, or if you fail to connect due to a communication error while using packet communication services (carrier email, web, or mobile data communication).
- If we find that your usage amount has exceeded a certain amount, such as becoming high, we may suspend your service.
- The Overseas Unlimited Packet Plan will not be applied during the period when the Overseas Anshin Flat Rate Plan is applied.
- If you are using the "Unlimited Overseas Packets" service, please cancel the Overseas Anshin Flat Rate service here.
- Once you start using the plan, you cannot cancel it.
- Before the official launch of the service, you may be able to use some of the services of overseas telecommunications carriers. Furthermore, depending on the service content or technical factors of the overseas telecommunications carrier, you may be able to use services of a different generation than the one you have subscribed to in Japan. In this case, you will be required to pay the service fee for the generation you use, and the fee will be incurred at the time you use the service. For S!Mail and Web, the rates are "3G/GSM: 2 yen/1KB" and "5G/4G (LTE): 4 yen/1KB." Depending on the country or region of your destination and your subscription status, an overseas flat-rate packet service may apply. For details on the fees for each overseas flat-rate packet service and overseas calling charges, please click here.
Precautions regarding theft and loss
Your mobile phone has a U SIM Card, an IC chip that stores your phone number and other information. (If you are using eSIM, it is embedded in the smartphone itself.) The U-SIM Card / eSIM is also the basis for billing your usage fees.
In the unlikely event that charges are incurred due to use by a third party, such charges will be borne by the customer.
If your mobile phone is stolen or lost, please contact us immediately.
From overseas: +81-3-6858-2443 (charges apply) / Reception hours: 24 hours
- *The procedure will only be accepted via automated voice response.
- *This office only accepts requests to suspend or cancel lines due to loss or theft.
Application and FeesApplicationand Fees
| application | need |
|---|
Application Notes
Unlimited overseas data usage is only available to customers who have applied for the optional service, grobal roaming (free of charge).
Depending on your contract status, you may not be able to apply. Please see below for details.
| Contract status | |
|---|---|
| New contract | Unable to join *1 |
| MNP/number transfer | Possible to join |
- *1 Subscription is available from the fifth month after the start of billing. (Subscription is not available until the end of the fourth month after the start of billing.)
How to apply
You can apply through My Menu.
After logging in to My Menu using the button below, select "View Service List" and subscribe to the relevant service.
Fees
Voice calls
Please check the available regions and fees in the "Countries and Regions" above.
How to make and receive calls overseas
- Depending on the country you are calling, you may be charged even if the call does not connect. Also, you may be charged even if you call a phone number where the recipient is responsible for the call charges (such as a toll-free number).
- Some services may not be available.
Data communication service: Unlimited overseas data
| Number of bytes used (maximum) |
Unlimited overseas data | |
|---|---|---|
| Before application | After application | |
| Up to 12.5MB * | 0 yen to 51,199 yen | 0 yen to 1,980 yen/day |
| 12.5MB or more * | From 51,200 yen | 2,980 yen/day |
- ・One day is from 0:00 to 23:59:59 Japan time.
- ・Voice calls and SMS are not covered by the "Unlimited Overseas Data Plan."
- *If you are using a 3G mobile phone: 10MB
If you are using a 3G smartphone: 25MB
- *1 If you are using a 3G mobile phone: 386KB
If you are using a 3G smartphone: 990KB - *2 If you are using a 3G mobile phone: 10MB
If you are using a 3G smartphone: 25MB
Terms and conditions for unlimited overseas data usage
Data
| Packet communication charges | 2 yen/1KB * |
|---|
- * LTE charges are 4 yen/1KB. The above applies to the United States, Hawaii, China, etc.
Includes PC site browser (including PC email).
SMS
| Transmission fee | 100 yen/item (flat rate) |
|---|---|
| Reception fee | free |
[How to set up unlimited overseas data plans]
[1] Check if you have a free grobal roaming
Please use My Menu to apply for or change grobal roaming (free).
[2] Unlimited packet settings
Before using the service overseas (before traveling), be sure to check the countries that offer unlimited data plans and how to use them below. (You will be redirected to SoftBank website.)
If you are using an iPhone
If you are using a smartphone
[3] Unlimited overseas data plans will automatically be applied when you arrive at your destination
When you arrive at your destination, you will receive an SMS from LINEMO and your "Unlimited Overseas Data Plan" will be automatically applied.
When using
PrecautionsWhen using
Precautions
- Overseas call and data charges are not covered by the domestic rate plan, free communication, various flat-rate plans (including flat-rate services such as unlimited data plans), or discount services that you subscribe to.
- Depending on the model you are using, the laws and regulations of the country/region you are traveling to may prohibit you from bringing it into the country. Please check the regulations of your destination country in advance.
- Depending on the circumstances of the overseas telecommunications carrier or each region, you may not be able to use the service or communication may be unstable even within the service area. If you are planning to travel or stay in the country, please check the regulations of each country in advance.
- Depending on your contract details and the model of your device, some services may not be available.
- Charges will apply when operating server email (updating lists, deleting emails, etc.) overseas and for some voicemail.
- Data communication may occur automatically without any operation on the device, such as automatic reception of emails, automatic communication functions of various applications, functions that automatically synchronize data on the smartphone, functions that check for the latest software and applications, etc. Depending on the model, the email setting may be initially set to automatically "receive all texts," so we recommend changing the setting to "manual reception" to receive only necessary emails according to usage.
- When making a call overseas, the caller ID displayed to the recipient may not be displayed correctly, such as a phone number that is not yours or a blocked number.
Also, when receiving a call, the caller's phone number may not be displayed correctly. - When making collect calls, toll-free calls, credit calls, or prepaid card calls overseas, you may be charged for calls to the country you are staying in addition to the call charges for the service you used.
- If you call a mobile phone from Japan to a mobile phone overseas, the caller in Japan will be charged domestic calling and communication charges.
- When making a call between mobile phones while overseas, the caller will be charged the call and communication fees to Japan.
- If you receive a call at your destination and answer it, you will be charged for the incoming call regardless of the caller.
- When making a call from a mobile phone that is roaming internationally to another mobile phone that is roaming internationally, the caller will be charged the "charge to Japan" and the recipient will be charged the "incoming call charge."
- Charges may also be incurred if you are calling or cannot connect to the other party, or if you fail to connect due to a communication error while using packet communication services (carrier email, web, or mobile data communication).
- If we find that your usage amount has exceeded a certain amount, such as becoming high, we may suspend your service.
- The Overseas Unlimited Packet Plan will not be applied during the period when the Overseas Anshin Flat Rate Plan is applied.
- If you are using the "Unlimited Overseas Packets" service, please cancel the Overseas Anshin Flat Rate service here.
- Once you start using the plan, you cannot cancel it.
- Before the official launch of the service, you may be able to use some of the services of overseas telecommunications carriers. Furthermore, depending on the service content or technical factors of the overseas telecommunications carrier, you may be able to use services of a different generation than the one you have subscribed to in Japan. In this case, you will be required to pay the service fee for the generation you use, and the fee will be incurred at the time you use the service. For S!Mail and Web, the rates are "3G/GSM: 2 yen/1KB" and "5G/4G (LTE): 4 yen/1KB." Depending on the country or region of your destination and your subscription status, an overseas flat-rate packet service may apply. For details on the fees for each overseas flat-rate packet service and overseas calling charges, please click here.
Precautions regarding theft and loss
Your mobile phone has a U SIM Card, an IC chip that stores your phone number and other information. (If you are using eSIM, it is embedded in the smartphone itself.) The U-SIM Card / eSIM is also the basis for billing your usage fees.
In the unlikely event that charges are incurred due to use by a third party, such charges will be borne by the customer.
If your mobile phone is stolen or lost, please contact us immediately.
From overseas: +81-3-6858-2443 (charges apply) / Reception hours: 24 hours
- *The procedure will only be accepted via automated voice response.
- *This office only accepts requests to suspend or cancel lines due to loss or theft.
- Overseas Fixed Rate
- Unlimited overseas data
About Machine Translation
This site has been machine translated, so the content may not be entirely accurate. The translated version may differ from the original Japanese page.