Initial Setup Guide Initial Setup Guide

This guide explains the setup (initialization) process to be performed after you receive the SIM card from LINEMO.

About This Guide

This guide explains the following topics relating to LINEMO's Application Process:

Using your LINEMO number by itself
Using a SIM card
Using LINEMO on a SIM-free device

1. Confirm the Contents in the Package When It Arrives 1. Confirm the Contents in the Package When It Arrives

STEP 1

When you receive the package by mail from LINEMO, please check that everything is included in the package.

Contents

Initial Setup Manual - How to Start LINEMO
SIM Card
Delivery Slip

2. Insert SIM Card 2. Insert SIM Card

STEP 2

Remove the SIM card according to the SIM size required for your device.

Nano SIM
Micro SIM
Standard SIM

Nano SIM

Remove the standard SIM card, then remove the micro SIM size part of the card. Finally, push up from the back side to make it a nano SIM size.

Micro SIM

Remove the standard SIM size, then push up from the back side to make it micro SIM size.

Standard SIM

Push up the standard SIM part from the back side and take it out.

Nano SIM
Micro SIM
Standard SIM

STEP 3

With the device turned off, pull out the SIM tray.

iOS device
Android device

Insert the SIM pin into the small hole on the side of the device and pull out the SIM card tray.

If you do not know how to pull out the SIM card tray, check the instruction manual of your device (some devices require a SIM pin).

iOS device
Android device

If you do not have a SIM pin

You can use a commercially available paper clip or safety pin in the place of a SIM pin.

※ There is a risk of damaging the device or injuring the user. Please be careful when handling.

STEP 4

Place the SIM card on the tray and insert it into your device.
Then turn on your device.

3. Data Usage Settings 3. Data Usage Settings

STEP 5

Configure the settings for LINEMO data usage according to the operating system of your device.

iOS
Android

Keep In Mind

Your phone must be connected to a Wi-Fi network.

For iOS 15 and above, no setting is required.

If you are using a version
earlier than iOS 15

1. Open the "Settings" App
2. Select "General"
3. Select "Software Update"

If you do not want to update your iOS

If for some reason you do not want to update iOS, please follow the process below to perform "Carrier Settings Update".

1. Open the "Settings" App
2. Select "General"
3. Select "About"
4. Wait for a few seconds and "Carrier Settings Update" will pop up. Then select "Update"

If it does not work, see here.

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STEP 1

Download APN Configuration Profile

Open the following link in Safari and download the APN Configuration Profile.

※ If the profile is not correct, internet access such as browsing websites will not be possible. Review the information of your subscription.
※ If you open the link with anything other than Safari, it will not install properly.

Download APN Configuration Profile

STEP 2

About the configuration profile for APN Settings

Tap "Settings".

Tap the "Profile Downloaded" message.

Tap "Install".

STEP 3

Enter your passcode

If prompted for a passcode, follow the prompts and enter your passcode.

※ The passcode is usually a six-digit number set by the user and used to unlock the device.

If the "Profile Installation Failed" message appears, you need to remove the APN configuration profile of the other carrier.

From the Settings app, select "General" > "VPN and Device Management" and remove the "Configuration Profile" that is already installed.

STEP 4

Install the Profile

Select "Install" and proceed to the next step.

※ Data communication is not possible until the profile has been completely installed.

STEP 5

Tap "Done"

This completes the setup.
If "4G" or "5G" is not displayed after completing the settings, try turning Airplane Mode on and off.

Important Information

If you are using two lines with one device (dual SIM function) and one of the lines is a data-only SIM, you may not be able to make voice calls to emergency services (110/118/119) if that line is set as the mobile data line.

※ The name of the setting screens may differ depending on your device.

1. Open the "Settings" App
2. Open the "Network & internet" settings screen
3. Tap "Mobile Networks" or "SIMs"
4. Open the APN setting page from the Access Point Names
5. Select/Save LINEMO from the APN list
If LINEMO is not found in the APN list

Select "New APN" from the menu on the APN list
If LINEMO is not in the APN list

Enter information in each field.

Please check the Information to be entered "if LINEMO is not in the APN list" field below."
If LINEMO is not found in the APN list

Tap "Save" and select the LINEMO APN

Setting information if LINEMO is not found in the APN list

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Please Review Information Entered

If data communication is not possible (out of service area, etc.) even after making the correct settings, please try restarting your device. Please check the manual sent to you for precautions regarding how to handle the SIM card.

iOS
Android

4. Restart 4. Restart

STEP 6

Restart your device.

After restarting, confirm that the carrier name in the status bar at the top of the screen is "LINEMO" (on iOS, it may be "SoftBank").

5. Test Functions 5. Test Functions

STEP 7

Voice Call Test

Make a voice call to 11112 (free), listen to the guidance and hang up.

Internet Connection

Start your browser with Wi-Fi turned off and check if websites will load using the mobile connection.

6. Link with LINE 6. Link with LINE

STEP 8

By linking the service with LINE, you will be able to check your remaining data amount and billing amount through the LINE app.

How to link your LINE Account

1. Tap the "Add friends" button below to become friends with the Lofficial LINEMO LINE account
2. Tap the "Easy Confirmation" button
3. Tap the "See here to link with My Menu" button
4. Tap "Connect My Menu now!"
5. Tap "Allow"
6. Tap "Link with LINEMO My Menu"
7. If this page appears, turn off Wi-Fi and tap "Next"
※ If this page does not appear, go to STEP 11

8. Review the membership agreement and tap "Confirm and Next"
9. Confirm your SoftBank ID and tap "Next"
10-1. Tap "Agree" twice
10-2. Tap "Agree" twice
11. LINE Account successfully linked

This completes the initial setup for LINEMO.